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Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be happy to help.
Please call our office at 712-819-5555 or email us with your question

Top ten most popular FAQs

Are free Anti-Virus software any good?

First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.

What exactly are Managed IT Services?

Simply put, Experts Soft Solutions takes care of all your technology needs. From custom software development, website and mobile app development, cloud solutions, and digital marketing to IT support and system maintenance, we provide end-to-end technology services tailored to your business. We serve as your trusted technology partner, delivering proactive support, timely upgrades, and innovative solutions to ensure your business remains secure, efficient, and ready for future growth.

What is cloud backup?

Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data centre in Perth. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.

What kind of response times can I expect?

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.

How Long is a Managed Services Contract For?

Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.

What should I do before I call for help?

When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.

What does having Managed IT Services cost?

Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

What if we already have an internal IT department?

No problem! Experts Soft Solutions offers scalable technology solutions tailored to your unique business requirements. Whether you need custom software development, website and mobile app development, cloud services, digital marketing, cybersecurity, or ongoing IT support, we make it simple with flexible, affordable, and customized service plans designed to support your business today and grow with it tomorrow.

How does a flat rate billing save me money?

Flat-rate pricing gives you the confidence to plan your technology investments while staying focused on your core business objectives. At Experts Soft Solutions, we customize every service package to match your unique business needs, ensuring you only pay for the solutions you require. As your trusted technology partner, we provide complete software development, IT services, cloud solutions, and ongoing support—all with transparent, cost-effective pricing and no hidden charges.

What types of systems do you support?

We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team.  Need to install a server onsite or host one virtually on Amazon or Azure? We will support you.  Need to transition from one ecosystem to another?  We’ll be there for you.

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